VW service employee informs customer on a tablet

Our important customer information

We provide the latest information on any recall campaigns, roadside assistance and everything else that is important for you and your Volkswagen.

Sun shines on a VW dealership
Takata airbag recall campaign

The global recall campaigns caused by a risk of fatal injury resulting from defective Takata airbags also affect Volkswagen models.

You can find more information here and check whether your vehicle is affected
Certificate of conformity
When it comes to our products, we always make sure that they conform with health and safety requirements and comply with all relevant guidelines.

Certificate of Conformity is an official document ensuring that your vehicle complies with the European Union vehicle specification. You can apply for the relevant certificates of your Volkswagen by contacting our Customer Relation Department.
customer.relations@volkswagen-klm.com.hk Opens a mail link
Customer informs herself about declarations of conformity on her smartphone
Woman with safety vest sets up warning triangle, in the background a VW ID.5 GTX
Our breakdown and accident assistance 

When your car breaks down, despite all cautionary and quality measures, we're here to help. Find out more about our services, including our accident-related services.

Learn more
© Volkswagen 2025

Disclaimers by Kam Lung Motors Limited All photos and images found on this site are for reference only and may differ from actual products sold in Hong Kong. All details of equipment and technical data are based on the specifications for the German market and are supplied on the basis of the information available at the time of going to publish. Specifications, standard equipment, options, fabrics and colours are subject to change without prior notice. Some features may be unavailable when your vehicle is built. Some vehicles are shown with options that may be available at extra cost or may not be available on some models. Please contact our Sales Consultant about availability of options and verify that the vehicle you ordered includes the equipment you ordered.